TERMS AND CONDITIONS OF ROBIU EXPERIENCE
1. Acceptance of Terms
By booking a tour with ROBIU EXPERIENCE, you agree to these terms and conditions. You are responsible for reading and understanding these terms before making a reservation.
2. Booking and Payment
2.1 Deposit:
- A 30% non-refundable deposit of the total tour price is required for tours departing from Bali, or Surabaya.
2.2 Balance Payment:
- The remaining balance can be paid in cash to the designated guide/driver upon arrival.
2.3 Payment Methods:
- Payments can be made via credit card (PayPal) or other methods specified by ROBIU EXPERIENCE.
3. Cancellation Policy
3.1 Cancellation by INTO EAST JAVA:
- Full refunds will be issued if ROBIU EXPERIENCE cancels the tour, except in cases of force majeure (see Section 5).
3.2 Cancellation by Customer:
- Full refund if cancelled at least 30 days before departure.
- No refund for cancellations made on the departure day.
4. Refund Policy
4.1 Mid-Tour Cancellation:
- No refunds if guests decide to terminate the tour after it has begun, for any reason.
4.2 Force Majeure Events:
- If natural disasters (e.g., landslides, earthquakes) occur after the tour begins, ROBIU EXPERIENCE will seek alternative solutions. (No refunds.)
4.3 Weather-Related Issues:
- Weather is beyond our control. Tours operate rain or shine, as mountain conditions (e.g., Bromo/Ijen) are unpredictable.
- No refunds or discounts if weather affects visibility or the overall experience.
4.4 Customer Acknowledgment:
By booking, guests accept the risks of outdoor tours, including unfavorable weather.
5. Force Majeure
ROBIU EXPERIENCE is not liable for cancellations or disruptions due to uncontrollable events (e.g., natural disasters, war, government policies). Alternatives may be offered, but no refunds will be issued.
6. Itinerary Changes
INTO EAST JAVA reserves the right to modify routes due to emergencies (e.g., weather, road closures). Suitable alternatives will be provided, but additional costs are the guest’s responsibility.
7. Travel Insurance
We strongly recommend all guests purchase travel insurance covering medical costs, injuries, and loss/damage of personal items. ROBIU EXPERIENCE is not responsible for losses due to uninsured travelers.
8. Health and Safety
- Guests must ensure they are physically fit and healthy for the tour.
- Disclose medical conditions during booking.
- ROBIU EXPERIENCE may refuse participation if a guest is deemed unfit.
9. Conduct
Guests must behave respectfully toward staff, fellow travelers, and locals. ROBIU EXPERIENCE may remove disruptive guests without refund.
10. Contact Information
For questions or clarifications, please contact us.
By completing your booking, you confirm that you have read, understood, and agreed to all terms above.